What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address, mailing address, credit card number and card holders name, expiration date and type of credit card. This allows us to process and fulfill your order and to notify you of your order status.
How does Gym Fitness Gear protect customer information?
We use a Secure Server for collecting personal and credit card information. The secure server layer (SSL) encrypts (scrambles) all of the information you enter before it is transmitted over the internet and sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.
What about “cookies”?
Will Gym Fitness Gear disclose the information it collects to outside parties?
Gym Fitness Gear does not sell, trade, or rent your personal information to others.Gym Fitness Gear may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will not include personally identifying information.
Gym Fitness Gear may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of Gym Fitness Gear, our users, or others.
Gym Fitness Gear is committed to protecting your privacy. We use the information we collect on the site to make shopping at as simple as possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.
Gym Fitness Gear also provides links to affiliated sites. The privacy policies of these linked sites are the responsibility of the linked site and Gym Fitness Gear has no control or influence over their policies. Please check the policies of each site you visit for specific information. Gym Fitness Gear cannot be held liable for damage or misdoings of other sites linked or otherwise.
Questions and Feedback
Our company reserves the right to change or modify these terms with no prior notice.
If you are unhappy with your products you have the right to return them under these conditions. Items other than those listed below are returnable, however these listed guidelines do apply. You, the customer, must contact customer service via email requesting a Return Authorization number (RA#). Once the RA# is emailed to you, it is your responsibility to pay for the shipping. When contacting customer service, inquire upon a restocking fee as this cost may apply with certain products. Most items returned must be within 30 days. Items sold with Gorilla Wear Logo must be returned within 14 days of receipt. Returns must not be damaged in any way, returned with original packaging and receipt. It is your responsibility to pay for shipping unless the package arrived damaged. Any damaged or incorrect products will be refunded.
Orders below are NOT-returnable:
Bulk items (10 items or more) of the same product purchased in the same transaction exceeding $1,000.00, regardless of the purchaser
Items exceeding 14 (Gorilla Wear) or 30 days from purchase
Replacement pads, custom cables, pulleys and stretch mats
Please take the time to carefully inspect the package for any discrepancies such as: incorrect products/shortage or damage to the package. If any discrepancies apply, annotate the problem on the bill of lading and refuse the package.
Free shipping is applied to certain products, this will be annotated on the product page and at check out. Products requiring a truck or freight services will have an additional fee applied. Please proceed to checkout to see the total cost of your order, including any applicable tax, delivery or other fees.Gym Fitness Gear offers shipping in the United States only. We do not deliver to P.O. boxes, APO (military) boxes, FPO (foreign) boxes or international addresses. Additional shipping charges will apply to shipments going to Hawaii and Alaska. Due to shipping limitations, not all products sold on the web site can be shipped to Alaska or Hawaii. Shipping restrictions to these states, if applicable, will be noted on each product page it applies to.
We accept Visa, Mastercard and American Express credit cards through a secure checkout. To ensure a secure checkout we will need your name, address, e-mail, credit card number, card holders name, expiration date and security code. As mentioned in our privacy statement, your information is secure. We do not hold onto your information nor share or sell any Personally Identifiable Information (PII).
Gym Fitness Gear web site is operated and owned by KMG Creative Ventures LLC.
In no event shall Gym Fitness Gear be liable for any damages of merchandise. If your package arrives defected, you have the right to refuse it before signing for it. After the package has been opened and it is noticed the product is damaged (without use), please contact customer service or the manufacture if under warranty to resolve the issue.